Embark on an extraordinary adventure through the stunning landscapes and vibrant cities of the United Arab Emirates with our exclusive Explore UAE: Fly & Drive Package. This self-drive tour combines the freedom of exploration with the convenience of pre-arranged accommodations and a fully equipped car. Get ready to immerse yourself in the captivating culture, awe-inspiring architecture, and breathtaking natural beauty of this remarkable region. Book now and prepare for an unforgettable journey of discovery!
TERMS & CONDITIONS FOR THE CAR:
Price Includes: Insurance, Service, Maintenance and suitable vehicle for replacement in event of normal service, breakdown or accident.
Documents needed to rent a car: Valid driving license, passport, valid credit card to cover, files & excess mileage if any – or accidents.
PAI: PAI for passengers as per the standard seating capacity of the requested vehicle is optional and available at an additional cost at USD 4pp/day.
Insurance: Full Comprehensive Insurance CDW. Insurance excess of USD 400 is applicable in the event of an accident only when the client or unknown third party is at fault. Submission of final police report which is suitable for insurance claim is mandatory in case of accidents and damage to the rented vehicles. Client has option to insure deductible for USD 10/day.
On Tours in DUBAI: Salik Tag will be fixed at our cost and each time vehicle passes any of the toll points the charges would be USD 2/- per entry.
Driving License & Age Limit: A valid driving license from home country that is more than 1 year old is mandatory... The minimum age of the driver should be of 21 years. Non Compliance with the above will attract additional liability of 10% of the total damage cost on Thrifty's vehicle in addition to the Insurance excess @ USD 685/- per accident. . This is applicable in case of an accident, only due to driver's fault or unknown third party (hit & run cases).
Traffic Violations: Fines or other expenses incurred through traffic violations committed during the term of rental will be Lessee’s responsibility, if the lessee’s representative commits the violation. The lessor will charge the Lessee the actual traffic fine or other traffic violation charges, which will be billed separately upon receipt of fines from the traffic department with 10% service charge. The traffic fine payment is the liability of the lessee irrespective of the user who may be on enrolls or resigned or left the country. The traffic violations will be submitted as and when received from the traffic department
Complaints and Suggestions
In order to continuously improve our services, we encourage our clients to submit their complaints and/or suggestions in writing. Please note that, under the legislation governing the activity of travel agencies, clients have a period of 30 days after the end of the trip/stay to do so.
You may submit your feedback through one of the following channels:
By Email or Post
Using the contact details of the agency indicated in the footer
Provedor do Cliente – APAVT
Under Decree-Law No. 144/2015, of September 8, and as members of APAVT, we adhere to the services of the Customer Ombudsman.
If you wish to submit a complaint, you may contact:
Provedor do Cliente da APAVT
Rua Rodrigues Sampaio, 170 – 1º
1169-120 Lisboa
Tel: 213 553 010 | Fax: 213 145 080
Email: provedor@provedorapavt.com
https://provedor.apavtnet.pt/
Comissão arbitral do Turismo de Portugal
https://www.turismodeportugal.pt/
avt.reclamacoes@turismodeportugal.pt
Complaints Book
Physical: Available in all our stores. Complaints submitted will be reviewed by Turismo de Portugal or by the competent entities indicated by the Consumer Directorate-General.
Online: Available via the official platform at www.livroreclamacoes.pt, with complaints also reviewed by the competent entities.